Frequently Asked Questions!

Hello and welcome to The Cottage, 99 Frankwell! Over time we have found that the same queries tend to crop up regularly. So here are our response to the most common Q&As.

Q: What is the WiFi name and password? A: The network is Billion and the password is popgoballoons
 
Q: Can I get an early check in? A: Maybe. It depends on whether there is someone staying at the property immediately before you.. Also how much cleaning the cottage needs after their stay and what time our cleaners are able to arrive. We will always text you on your mobile number as soon as the cottage is ready for you. So whilst we can’t guarantee early check-in, it is frequently possible.
 
Q: Can I get a late check out? A: Maybe. It depends on whether there is someone staying immediately after you and what time our cleaners are able to arrive. We will text you on your mobile number if we can give you extra time. So whilst we can’t guarantee late check-out, it is often possible.
 
Q: Will you take three dogs? A: We put a limit on two dogs as this is what we think we can comfortably accommodate in the cottage. However, we recognise that 2 Great Danes is not the same as 2 Chihuahuas. So if you have small dogs we may be able to make an exception for you. Just send a message on our ‘Contact us’ page and we can send you a booking form if it is OK. Please note we only have a small yard at the cottage but we also have a nice walking route nearby.